General Terms and Conditions of Service

Operator

My Water SRL
Avenue Louise 231
1050 Brussels
Belgium
VAT: BE 0760 547 405
Contact: +32 474 23 23 23

Article 1 - Purpose

The purpose of this agreement is:

• The rental, through a subscription, of one or more MyWater SmartFountains to the customer, at the addresses specified in the specific terms and conditions.
• Their installation and connection to the drinking water supply network, provided that the required connections have been prepared in advance by the customer in accordance with the standards provided by MyWater. In the event of non-compliance, MyWater cannot be held responsible for any delay or inability to carry out the installation.
• Their periodic maintenance, according to a personalised schedule.

Article 2 - Duration

The subscription is entered into for an indefinite period. It takes effect on the 1st or the 15th of the month following the effective installation of the SmartFountain, with a free 15-day trial period.

The subscription may be terminated by either party by registered letter, subject to three months' notice before the end of a calendar quarter. Failing this, the subscription will be automatically renewed for successive periods of three months.

Article 3 - Early Termination

In the event of early termination by the customer, the customer shall pay compensation equivalent to three months' rent, unless otherwise agreed in writing between the parties. This clause is intended to compensate MyWater for the costs incurred.

Article 4 - Breach of Obligations

In the event of a breach by the customer of their obligations, particularly in the event of non-payment, MyWater will issue a formal notice. If the situation is not remedied within 15 days, MyWater may terminate the agreement as of right and recover the equipment.

All outstanding amounts will become immediately payable, together with annual interest of 12% and fixed compensation equal to 15% of the amount due, with a minimum charge of 50 euros.

Article 5 - Rent / Subscription

The amount of the rent, as specified in the specific terms and conditions, is indexed annually according to the consumer price index.

The indexation formula is as follows:

Indexed rent = Base rent × (New index / Starting index)

The rent is invoiced quarterly.

Article 6 - Location

The SmartFountain must be installed at the address specified in the agreement, in a clean and dry environment, protected from direct sunlight and extreme temperatures (between 5°C and 30°C). Any relocation requires MyWater's prior written approval.

Article 7 - Use

The customer undertakes to use the equipment responsibly and exclusively for the supply of drinking water, and to return it in good condition at the end of the agreement, excluding normal wear and tear.

No technical intervention may be carried out by a third party. In the event of a malfunction or incident, the customer must immediately inform MyWater.

Article 8 - Liability

The customer is responsible for the loss of or damage to the SmartFountain, except in cases of normal wear and tear or an inherent defect. MyWater accepts no liability for damage suffered by the customer or third parties.

Article 9 - Assignment

The customer may not assign, sublet or encumber the equipment. MyWater may assign its rights and obligations to a third party, provided that such third party assumes the obligations under this agreement. The customer agrees in advance to such assignment.

Article 10 - Maintenance

MyWater provides regular maintenance of the SmartFountain at its own expense. In the event of a technical failure resulting from proper use, the device will be repaired or replaced at no cost to the customer.

Article 11 - Access to the Equipment

The customer must provide access to the equipment during business hours. If this is not possible, the customer must take the initiative to arrange an appointment with MyWater.

Article 12 - Return of the Equipment

At the end of the agreement, the customer must make the SmartFountain available for collection. In the event of late return, double rent will be charged until the equipment has effectively been recovered.

After a period of two months, or in the event of irreversible damage, compensation of EUR 2,000 excluding VAT per unit may be charged.

Article 13 - Charges

The water and electricity consumption required for the operation of the SmartFountain shall be borne by the customer.

Article 14 - Competent Jurisdiction

In the event of a dispute, exclusive jurisdiction shall lie with the French-speaking courts of Brussels, including the Justice of the Peace of the 1st Canton.

Last updated: 27 August 2026