Privacy Policy

My Water SRL pays particular attention to the protection of your personal data. This Privacy Policy explains what data is collected when you use the forms available on the MyWater website, why it is collected, how it is used, and what your rights are.

This policy applies only to data submitted through the forms available on the website, including trial requests, requests involving a donor and a beneficiary, and contact requests.

1. Data Controller

The data controller responsible for the personal data collected through the website is:

My Water SRL
Avenue Louise 231
1050 Brussels
Belgium
VAT: BE 0760 547 405
Phone: +32 474 23 23 23
Email: info@mywater.community

2. What Data Do We Collect?

MyWater only collects the information that you voluntarily provide through the forms available on the website.

As part of a MyWater trial request, the information that may be collected includes:

• first and last name;
• email address;
• telephone number;
• postal address;
• postal code and city;
• country;
• selected subscription plan or type;
• name of the person who may have recommended MyWater;
• information voluntarily provided in the message field.

In the context of a form involving a donor and a beneficiary, MyWater may collect the donor's contact details as well as information concerning the beneficiary provided by the donor, including their first name, last name, email address, telephone number, and address.

Through the contact form, MyWater collects the information necessary to respond to your request, including your name, email address, telephone number, and the content of your message.

The forms available on the MyWater website do not collect any banking information, credit or debit card numbers, or payment information.

We ask you not to provide sensitive information or personal data that is not necessary for processing your request in free-text fields.

3. Why Do We Use Your Data?

Data provided through the trial request form is used to register your request, contact you regarding it, answer your questions, and follow up on your request concerning MyWater services.

This processing is based on the performance of pre-contractual measures taken at your request, in accordance with Article 6(1)(b) of the General Data Protection Regulation.

Data submitted through the contact form is used solely to understand, manage, and respond to your request.

Depending on the nature of your request, this processing is based either on the performance of pre-contractual measures taken at your request or on MyWater's legitimate interest in responding to individuals who voluntarily contact the company.

Data provided in connection with a request involving a donor is used to process the request initiated by the donor and, where necessary, to contact the beneficiary.

4. Data Concerning a Beneficiary or Another Person

Certain information may be provided to MyWater by someone other than the person concerned. This is particularly the case when a donor provides the contact details of a beneficiary or when a person provides the name of someone who recommended MyWater to them.

In such cases, the source of the information is the person who completed the form. MyWater uses this data only in connection with the request for which it was provided.

Where MyWater needs to contact directly a beneficiary whose information has been provided by a donor, MyWater will provide the beneficiary with information regarding the processing of their personal data no later than at the time of the first communication.

If you provide MyWater with the contact details of another person, we also encourage you to inform that person that their data has been provided to MyWater in connection with your request.

5. Required Fields

Fields marked with an asterisk (*) in our forms are required in order to properly process the relevant request.

If this information is not provided, MyWater may be unable to process or respond to the request.

Other information is optional and may be left blank when it is not necessary for your request.

6. Recipients and Technical Service Providers

Data submitted through the forms is accessible only to authorised MyWater personnel who need access to it in order to process your request.

To ensure the technical operation of the website, MyWater uses service providers that may act as data processors within the meaning of the GDPR.

The website mywater.community is hosted in particular by:

OVH SAS / OVHcloud
2 rue Kellermann
59100 Roubaix
France

OVHcloud provides, in particular, the hosting infrastructure for the website and may therefore process data hosted on behalf of MyWater to the extent necessary to provide its services.

MyWater does not sell or rent personal data collected through its forms to third parties.

7. Transfers of Data Outside the European Economic Area

Where MyWater uses a service provider that may process data outside the European Economic Area, MyWater ensures that such transfer is subject to the safeguards required under applicable European data protection legislation.

Further information regarding any such transfers and the applicable safeguards may be obtained by contacting: info@mywater.community.

8. How Long Do We Keep Your Data?

Where your request does not result in a contractual relationship with MyWater, data submitted through the forms is retained for a maximum period of 12 months from the last communication with MyWater, after which it is deleted or anonymised, unless longer retention is necessary to comply with a legal obligation or for the establishment, exercise, or defence of legal claims.

If your request results in a contractual relationship with MyWater, the data necessary for that relationship may be retained in accordance with the rules applicable to the management of MyWater members and customers. Appropriate information will then be provided in that context.

9. Marketing Use of Your Data

Data provided through these forms is used to process the request for which it was provided.

It is not automatically used to subscribe you to a newsletter or to send marketing communications unless an appropriate legal basis permits such use and the required information has been provided to you.

10. Automated Decision-Making and Profiling

MyWater does not make decisions that produce legal effects or similarly significantly affect you based solely on automated processing of information submitted through these forms.

11. Your Rights

In accordance with applicable personal data protection legislation, and subject to the conditions set out in the GDPR, you may exercise the following rights:

• the right to access your data;
• the right to rectify inaccurate or incomplete data;
• the right to erasure of your data;
• the right to restrict processing;
• the right to object where processing is based on a legitimate interest;
• the right to data portability where applicable.

To exercise your rights or ask a question regarding the processing of your data, you may contact MyWater at: info@mywater.community.

To prevent another person from fraudulently accessing your data, MyWater may request additional information to verify your identity where necessary.

12. Complaints to the Data Protection Authority

If you believe that your personal data is not being processed in accordance with applicable legislation, you also have the right to lodge a complaint with the Belgian Data Protection Authority.

Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
Website: www.autoriteprotectiondonnees.be

13. Data Security

MyWater implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or accidental or unlawful destruction.

14. Changes to This Privacy Policy

MyWater may update this Privacy Policy to reflect changes to its forms, data processing activities, or regulatory requirements.

Last updated: 27 August 2026